Frequently Asked Questions

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TERMS AND CONDITIONS 

November 12, 2025

These terms and conditions (“Terms and Conditions”) govern the relationship between Yeng.Travel, a DBA of Yeng Lifestyle, Inc., (and may be represented hereunder as “Yeng”, and/or “we/us/our”) and you, the purchaser and/or traveler (“Client” and “passenger” and “you/your”). By planning travel with Yeng, you agree to be bound by these terms and acknowledge that Yeng acts as a booking agent or outbound tour operator for principal supplier tour operators, cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and other services (“Supplier(s)”) - whether disclosed or not - and is not the source or provider of the travel services. These terms include warranties and disclaimers and exclusions of liability and may restrict your rights and remedies and provide protection to Yeng.Travel.

1. DEFINITION OF “BOOKING AGENT” AND “OUTBOUND TOUR OPERATOR”. A “Booking Agent”, or travel agent, is an individual, company or entity that facilitates reservations for travel services on behalf of third-party suppliers. (e.g., airlines, hotels, or tour operators). A booking agent does not provide the travel services directly but acts as an intermediary between the traveler and the actual service provider.

An “Outbound Tour Operator” is an individual, company or entity that organizes and sells travel packages, tours, or experiences to customers traveling from their home country to international destinations. The outbound tour operator designs itineraries, contracts services from third-party suppliers (such as hotels, airlines, and local guides), and sells these travel arrangements either directly to consumers or through travel agents.

2. USE OF YENG.TRAVEL SERVICES, ACCESS AND INFORMATION FOR TRAVEL BOOKINGS AND TOURS. You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with Yeng. You agree to be financially responsible for all of your travel bookings made on behalf of yourself and any member of your traveling party and warrant that all information supplied by you on behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is true and accurate. You agree that you will only make legitimate reservations or purchases with Yeng and its Suppliers, and acknowledge that, without limitation, any speculative, false, or fraudulent reservation is prohibited. All bookings are accepted by Yeng as agent for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by any Supplier that you have selected as a service provider on an itinerary you have approved.

3. PAYMENTS AND CANCELLATIONS. You are completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through Yeng. By submitting a credit card authorization form to Yeng, you agree to allow Yeng to use your payment method to purchase travel products from our Suppliers on your behalf, including payments due directly to Yeng.Travel. Except in cases of fraud, you agree not to file a dispute with your bank or credit card company to circumvent or violate the booking terms and conditions of Yeng.Travel or its suppliers, including cancellations or itinerary changes beyond the control of Yeng.Travel or its partners. If you attempt to initiate a chargeback, reversal, or recollection of a previously authorized trip payment, Yeng.Travel reserves the right to recover all associated costs, fees, and expenses incurred as a result, including, but not limited to, attorney fees.

For “Yeng.Travel Tours"

A $1000 non-refundable deposit fee is required to secure your ticket to participate . This fee is not refundable, so only proceed to book if you are fully committed and are in full understanding that you will not receive this payment back. The entire balance is due 55 days before the journey start date. 

Installation Payments:

Installment payments may be scheduled to assist with paying over time. 

Cancellation

If you need to cancel, here’s what to expect. The fees below outline what’s non-refundable based on how far out you are from departure. We strongly recommend purchasing comprehensive travel insurance to protect your investment in case you need to cancel for a covered reason.

Cancellation Penalties:

Prior to 210 days before departure - Forfeiture of deposit + $1,000 cancellation fee per person

209-120 days before departure - 50% cancellation fee per person
119-55 days before departure - 75% cancellation fee per person
Within 55 days before departure - 100% cancellation fee per person
 

Notification of cancellation must be in written form by email to admin@yeng.travel , and time-stamped before stated deadline. Text and web messaging notifications are not accepted nor recognized as legitimate written forms of notification for cancellations. A receipt confirmation from Yeng must be acknowledged before notification is deemed valid. 

In the unlikely event that Yeng must cancel the tour prior to departure, you will have the option to rebook for a future date at no additional land cost. We will make every effort to secure the same or comparable accommodations and itinerary, subject to availability. If a suitable alternative cannot be arranged, you may be eligible for a refund of the amount paid toward the tour. Yeng.Travel is not responsible for any additional expenses incurred due to the tour cancellation, including but not limited to non-refundable airfare, deposits, airline change fees, visa costs, or any other related expenses. By booking this tour, you acknowledge and agree that Yeng.Travel’s liability is limited solely to the amount you have paid toward this travel package, and only in the event that a cancellation is initiated by Yeng.Travel. You further agree to indemnify and hold harmless Yeng.Travel, its affiliates, and assigns from any claims, losses, or costs arising from the cancellation. To protect your investment, we strongly recommend purchasing comprehensive travel insurance, which may cover trip cancellations, interruptions, and other unforeseen circumstances.

4. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION REQUIREMENTS. It is your responsibility to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry acceptable identification in order to board a flight. Acceptable identification can be found at http://www.tsa.gov/traveler-information/acceptable-ids; examples are DHS-designated enhanced driver’s license, Passport, a foreign government passport. The name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on airline ticket(s) and booking records. You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing you to miss flight(s), and subsequent scheduled travel bookings on cruises and tours.

WHEN YOU RECEIVE ANY AND ALL TRAVEL DOCUMENTS, WHETHER TANGIBLE OR DIGITAL, IT IS YOUR RESPONSIBILITY TO REVIEW AND VERIFY ALL INFORMATION FOR ACCURACY. CONTACT YENG IMMEDIATELY IF CHANGES OR CORRECTIONS ARE REQUIRED.

Yeng strongly recommends that you take into account that certain countries will not admit a passenger if your, or anyone traveling with you, passport expires within six (6) months of the anticipated date of return. Non-United States citizens may require additional documentation. You are responsible to make Yeng aware when traveling on a passport from a country other than the United States of America. Yeng neither controls nor warrants the issuance of visas or approval of visa waivers related to your travel. Should a visa not be issued, Yeng is not responsible for lost payments made toward the contemplated trip. Please note that rules of each country regarding entry and exit change on a daily basis. Children and infants also require travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities; please see https://help.cbp.gov/s/article/Article-3643 for additional information. The U.S. Customs and Border Protection Agency requires that for groups of children under age 19 arriving to the United States by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, or a Naturalization Certificate. Parental or legal guardian consent must be provided to the supervising adult/Group Leader in writing.

5. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS. Each country holds different views of past criminal offenses, whether within or outside of their boundaries. If you have a current or prior criminal offense, contact that country directly for entry and exit requirements. You can visit the US State Department Website for further information about these requirements. See, https://travel.state.gov/content/travel.html. We do not inquire about an individual’s criminal record in the interest of respecting our Clients’ privacy. For example, if traveling to or through Canada, individuals with a Driving While Intoxicated (DWI) record should review current entry requirements. See: https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/inadmissibility.html.

6. HAZARDOUS MATERIALS. Federal law prohibits passengers from bringing hazardous materials on the aircraft.

(1) Federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s luggage or on the passenger’s person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radio- active materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals.

(2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in the passenger’s luggage and certain smoking materials carried on the passenger’s person. For further information, each passenger should contact the relevant airline representative(s) on their itinerary. Restrictions on hazardous materials are listed http://www.tsa.gov/traveler-information/prohibited-items.

7. INSECTICIDE NOTICE. We recommend that you refer to the DOT list of airports in countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft. This list is on the DOT’s website and is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements 

8. HEALTH/IMMUNIZATIONS. You must have the proper immunizations and health screenings and required documentation of such immunizations and screenings before travel. Yeng shall not assume responsibility for the accuracy of health, vaccination, or documentation prior to departure or upon landing at the final destination. In some cases, required inoculations must be recorded by Client’s health practitioner on a valid vaccination certificate, which the Client must carry for proof of inoculation. If you are concerned about taking any medications or receiving certain inoculations, check with your health practitioner BEFORE booking. Check the State Department Web site http://travel.state.gov, for relevant information relating to travel to specific destinations, and the Center for Disease Control http://wwwnc.cdc.gov/travel/ relating to health issues related to travel.

9. AIR TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN. Yeng shall not assume any responsibility for any air schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only, and may vary in price. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares.

Airline e-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary fare provide otherwise. Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights.

10. RIGHT TO CORRECT ERRORS/OFFERS SUBJECT TO AVAILABILITY. We reserve the right to correct errors. In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives and Supplier promotions are subject to availability and may change without notice. You are advised to reserve early to avoid disappointment, increases in fares and additional late booking fees.

11. UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS AND ALTERATIONS TO BOOKINGS. When tour, cruise or package prices are based on Suppliers’ contract rates, you will not be entitled to any refund for any unused portion of travel.

Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. Any cancellations of a tour or package for reason of failing to meet the minimum traveler requirement will be governed by the tour operator’s cancellation policy.

If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. All requests for changes to a booking must be made in writing to Yeng, and may be subject to additional planning and/or arrangement fees starting at a minimum of $150. It is at Yeng's discretion to assess the scope and determine the amount of the planning and/or arrangement fee. 

The Supplier may determine that alterations in itinerary are necessary for any number of reasons, including but not limited to severe weather. Any alterations to an itinerary are at the sole discretion of the Supplier, and Yeng bears no responsibility for any changes.

12. LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE. Each Supplier is an independent entity with its own management and is not subject to the control of Yeng. The Suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and you consent to the use of those Suppliers.

Because Yeng.Travel acts as an agent for disclosed principal suppliers and does not have the right to control the operations of these independent operators and suppliers, you agree that Yeng.Travel is not liable for any personal injury or property damage that may arise from these services.

Yeng.Travel hereby disclaims any liability, whether based on contract, tort, strict liability, or otherwise, including but not limited to liability for any direct, punitive, special, consequential, incidental, or indirect damages in connection with the goods or services provided by any principal supplier booked through Yeng.Travel. This includes, without limitation, liability for any act, error, omission, injury, loss, accident, delay, or irregularity incurred through the fault, negligence, willful acts, omissions, or otherwise of such supplier, or any supplier’s employees, agents, servants, or representatives. This also includes, without limitation, their failure to deliver or their partial or inadequate delivery of services, their cancellation and refund policies, fuel increases, bankruptcy, cessation of operations, or other matters outside of Yeng.Travel’s control. By booking, you expressly release Yeng.Travel from any liability related to such occurrences.

Yeng.Travel solely receives commission and fees for travel transactions. You acknowledge and agree that any potential recovery from Yeng.Travel will be limited to the amount of commission and fees actually received by Yeng.Travel.

13. RISKS/SAFETY. Travel to certain destinations may involve greater risk than others. Yeng urges Clients to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on health and safety conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov. The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and provided by going to https://step.state.gov/step/.

In the event of emergent health or safety concerns, once Yeng has investigated the prevailing situation, Yeng shall have the sole and absolute discretion whether to proceed with any Yeng escorted trip or private departure, or to make alterations to the itinerary.

Assumption of Risk & Limitation of Liability

By offering travel to specific destinations, Yeng.Travel does not represent or warrant that travel to such locations is advisable or without risk. Yeng.Travel shall not be liable for any costs, damages, or losses that may result from travel to these destinations. 

By booking travel services or participating in any branded, escorted, or independent tours arranged by Yeng.Travel, you acknowledge that travel, particularly adventure travel, involves inherent risks. These risks may include but are not limited to physical injury, illness, altitude sickness, unpredictable weather, rugged terrain, wildlife encounters, equipment failure, natural disasters, political instability, acts of terrorism, and other unforeseen events. You voluntarily assume all such risks and understand that participation is at your own discretion and responsibility.

Yeng.Travel acts both as a tour operator for its branded and escorted tours and as an agent for third-party suppliers providing travel services, including but not limited to accommodations, transportation, activities, and local guiding services. While we carefully curate experiences and select reputable providers, we do not own, control, or operate these independent service providers and cannot be held liable for their actions, omissions, negligence, or the quality and safety of their services. Any claims or disputes related to third-party services must be directed to the respective provider.

By participating in any travel services arranged by Yeng.Travel, you agree to release, indemnify, and hold harmless Yeng.Travel, its affiliates, employees, and representatives from any claims, damages, losses, injuries, or liabilities arising from or related to your travel experience, including but not limited to delays, itinerary changes, cancellations, or force majeure events beyond our control. Your participation constitutes acceptance of any associated risks, and you acknowledge that you are traveling at your own discretion and responsibility.

It is strongly advised that you obtain comprehensive travel insurance covering medical emergencies, evacuation, trip cancellations, lost baggage, and personal liability. 

14. FORCE MAJEURE. Yeng will not be in breach of these terms and conditions or otherwise be liable to you, for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, including web host and internet service provider, breakdown or malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes including, but not limited to extreme weather events, floods and volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, and any other unforeseen circumstance which is beyond the control of Yeng. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS, TOURS AND TRAVEL.

In addition, each of Yeng’s Suppliers have terms and conditions which include Force Majeure provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to, and may in their sole and absolute discretion, vary, postpone or cancel any itinerary or arrangement in relation to the trip. Payment of any refund to you as a result of the non-performance of any obligations hereunder shall remain in the sole and absolute discretion of the Supplier, pursuant to their policies, although Yeng shall use its reasonable efforts to secure reimbursement for you where possible.

15. CLIENT CONDUCT. Each participant in any trip escorted, arranged or curated by Yeng is expected to act responsibly and adhere to all behavior guidelines established by Yeng and our Suppliers. Yeng and all local Suppliers reserve the right to remove you from any facility, hotel or resort property, tour location or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other clients on any element of your trip, or interferes with the operation or security of the places we visit. In any such case, there will be no refund.

When you book with Yeng, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss - reasonably estimated if not precisely known - must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify us for the full amount of any claim, including legal costs, made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold Yeng or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are at all times the sole responsibility of the Client.

16. CURRENCY FLUCTUATIONS. Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations. Yeng is not responsible for surcharges or foreign transaction fees imposed by Client’s credit card or bank.

17. TRAVEL INSURANCE. Yeng.Travel offers access to travel insurance to protect passengers and their investment in travel. Unless specifically noted, travel insurance is not included in the cost of the client’s itinerary. Coverage options may include protection against third-party supplier default or bankruptcy, trip delays, interruptions, missed cruise connections, cancellations, medical emergency transportation and evacuation, repatriation, baggage and personal effects loss, baggage delays, illness, job loss protection, changes of plans, accidental death and disability, travel accident or sickness medical expenses, and more. Proper insurance can help safeguard you from financial loss in a wide range of circumstances. 

Without appropriate travel insurance, you understand and agree that if you cancels or interrupts your travel for any reason, portions of the trip/tour may not be refunded and Yeng’s and travel Suppliers’ cancellation penalties will apply resulting in the loss of monies up to the full cost of your travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by Yeng, however if you decline to purchase insurance, Yeng will require that you execute an insurance waiver. Yeng is not a licensed insurance broker, and its advisors are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for any travel insurance selected. Yeng.Travel cannot guarantee that any insurance provider will approve coverage for a claim made under the insurer’s policy and makes no representations about the extent of coverage for any policy it may offer or quote.

18. STATE OF CALIFORNIA DISCLOSURES. If travel services or transportation is cancelled and Client is not a fault and has not cancelled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by Client, the monies paid to the seller of travel, in this case Yeng.Travel for services not provided may paid to the Client, unless Client advises Yeng.Travel in writing after cancellation. In California, this provision does not apply where the seller of travel has remitted payment to another registered wholesale seller of travel or a carrier without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed upon transportation or service. In this situation, the seller of travel must provide the traveler with a written statement accompanied by bank records to establish the disbursement of the payment and if disbursed to a wholesale seller of travel, proof of that wholesaler’s current registration. Yeng Lifestyle, Inc. dba Yeng.Travel has a trust account with Choice Financial Group, headquartered in Fargo, North Dakota.

Seller of Travel Disclosures

This transaction is covered by the TRCF if the seller of travel was registered and participating in the TCRF at the time of the sale and the traveler is located in the State of California at the time of payment. Eligible travelers may file a claim with the TCRF if the Client is owed a refund of more than $300 for the transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required.

For complete, up to date information regarding your rights under California law, please visit https://tcrcinfo.org. If you are purchasing from outside of California, this transaction is not covered by the California Travel Restitution Fund.

19. RESERVATION OF RIGHTS: CHANGES TO THESE TERMS. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms will be provided to Clients, will be posted on our website and are effective immediately on posting.

20. GENERAL. The laws of the State of California govern these Terms and Conditions. You hereby consent to the exclusive jurisdiction and venue of courts in San Diego County, California in all disputes arising out of or relating to travel bookings with Yeng.

If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.

These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the Client and Yeng with respect to travel bookings made with Yeng by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Client and Yeng with respect to communications with Yeng. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

By using our services, you fully agree to these terms and conditions. If you do not agree, please do not proceed with booking or purchasing travel services and/or tours from Yeng.Travel.